Cloud-Call Management
Enhance your caller experience, maximise the value of your calls, improve your team’s productivity.
Enhance your Caller experience
Ever ready to answer
No one likes to be put on-hold for a long period of time only to get transferred from one call to another. Worst of all, not getting an answer to their question. You don’t want to be on either side of that call, don’t you?
- Allow your website visitors to receive a free callback within 30 seconds or at their preferred time with the 'Click-to-Call' widget
- Receive a 'whisper' before each call to know where the caller is calling from
- Customise interactive voice response menu options
- Route your calls to the right person at the right time
- Receive an instant missed call notification via email or SMS
Maximise the value of your calls
Refine the good, transform the bad
Want to know how many calls you’ve received over the week? How many went unanswered? Why did people call you? Fret not, we’ve got your back!
- Utilise dynamic numbers for different lead sources
- Track your calls to uncover your most profitable marketing channels
- Easily record and replay all calls
- Know why your customers are calling you with AI generated insights
- Make confident decisions using real-time call analytics
- Transcribe your calls for compliance and training purposes
Improve your team's productivity
Work from anywhere
Connect your team to make and receive calls on the go from anywhere in the world. You don’t even need any additional hardware. How good is that!
- Virtual mobile numbers without the need of an additional phone
- Mobile application for quick access
- Web portal for in-depth analysis
additional features
AVANSER's Real Time Intelligent Call Centre (ARTIC)
Are you looking to shift your call centre into the virtual space? Or even to set one up from scratch? We have a number of additional features to help you with it.
- Transfer calls from one agent to another seamlessly
- Customise breaks and pauses according to agents' schedules
- Include custom messaging and music while your customer is on hold
- Log caller progression through the queues so you know exactly how the conversation is progressing
- Automatically add missed calls into the queue for agents to return the calls while the lead is still hot
- Schedule automated reports and receive them as often as you need
READY TO SCALE TODAY?
Get a free consultation and demo of our solutions.